The majority of medication that we send arrives in a slim box which should fit neatly into a standard-sized letterbox.

Our goal is to have this be the case as often as possible. However, some medications are bulkier and will not be able to fit, like cold-chain medication and controlled medication which both require a signature.  

If you are out and the medication will not fit into your letterbox, the Royal Mail should leave a card to let you know where to collect it or if they will re-deliver.

You can also provide us with an alternative delivery address if this is more appropriate. This can be managed via the app before the request is made.

Note: To change the delivery address after an order has been placed, please contact us via the in-app messenger or send an email to

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