Some medication needs to be kept chilled. In order to do this safely, we send all chilled (or cold-chain) medication in with signed-for Royal Mail 24.
We pack each box using Woolcool insulation which looks like this:
If you're not at home to receive your signed-for delivery, Royal Mail will leave a card to let you know where to collect it.
You can also provide us with an alternative delivery address if this is more appropriate. This can be managed via the app.