Some medication needs to be kept chilled. In order to do this safely, we send all chilled (or cold-chain) medication in with signed-for Royal Mail 24. 

We pack each box using Woolcool insulation which looks like this: 

If you're not at home to receive your signed-for delivery,  Royal Mail will leave a card to let you know where to collect it.

You can also provide us with an alternative delivery address if this is more appropriate. You can choose a delivery address when requesting your prescription.

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