Some medication needs to be kept chilled. In order to do this safely, we send all chilled (or cold-chain) medication in with signed-for Royal Mail 24.
We pack each box using Woolcool insulation which looks like this:
If you're not at home to receive your signed-for delivery, Royal Mail will leave a card to let you know where to collect it.
You can also provide us with an alternative delivery address if this is more appropriate. You can choose a delivery address when requesting your prescription.