We pass on your prescription request to your GP.  This is done within an hour of your request, Monday to Friday, between 9:00am and 5:30pm.

 Once your GP approves a request, they will send us the prescription electronically. When we receive your prescription and it's checked by our pharmacists, we’ll start preparing your order. 

On average, GPs turnaround time for prescription requests are within one working day

However, if there are issues with your requested medication, this can take over a week.

Your GP may be taking longer than usual due to a number of reasons:

- They have sent the prescription to your old pharmacy

- They would like to speak to you before they issue the prescription 

- They issued a paper prescription that hasn't arrived in Echo's post yet

- They may just be busy and haven’t had the chance to send over your prescription yet

When your GP does send over the prescription, we’ll be in touch. 

In the meantime, we’d recommend contacting the surgery yourself as they may wish to speak to you before issuing the prescription.

Alternatively, you can contact us at help@echo.co.uk

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